Shipping policy
Shipping Policy
Last updated: May 28, 2026
This Shipping Policy applies to orders placed on Flowelle, operated by Elite Bridge LLC.
Company Information:
Elite Bridge LLC
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
Email: contact@flowelle-underwear.com
1. Order Processing Time
Orders are typically processed within 1 to 3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays.
During high-volume periods, promotions, or holidays, processing times may be longer.
2. Shipping Times
Estimated shipping times vary depending on the destination and shipping method selected at checkout.
Estimated delivery times within the United States are typically 5 to 12 business days after processing.
Please note that shipping times are estimates and are not guaranteed.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout before payment.
From time to time, we may offer free shipping promotions. Free shipping eligibility will be shown at checkout when available.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, if available.
Please allow 24 to 72 hours for tracking information to update.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address, contact us immediately at contact@flowelle-underwear.com. We cannot guarantee that changes can be made after an order has been processed.
6. Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages.
If your package is marked delivered but you cannot find it, we recommend:
- Checking with neighbors or household members
- Checking around your delivery area
- Contacting the shipping carrier directly
- Contacting us so we can assist where possible
7. Delayed Shipments
Shipping delays may occur due to:
- Carrier delays
- Weather conditions
- Holidays
- Customs processing
- Incorrect addresses
- High order volume
- Events outside our control
We are not responsible for delays caused by shipping carriers or circumstances beyond our control.
8. International Shipping
If international shipping is available at checkout, delivery times may vary depending on the destination country.
International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.
We are not responsible for delays caused by customs.
9. Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery at contact@flowelle-underwear.com.
Please include:
- Your order number
- Photos of the damaged package
- Photos of the damaged item
- A brief description of the issue
10. Contact Us
For shipping questions, contact us at:
Elite Bridge LLC
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
Email: contact@flowelle-underwear.com