Privacy policy
Privacy Policy
Last updated: May 28, 2026
This Privacy Policy describes how Flowelle, operated by Elite Bridge LLC, collects, uses, and protects your personal information when you visit or make a purchase from our website.
Company Information:
Elite Bridge LLC
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
Email: contact@flowelle-underwear.com
1. Information We Collect
When you visit our website, place an order, create an account, subscribe to our emails, or contact us, we may collect the following information:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order details
- IP address
- Device information
- Browser information
- Website usage data
- Customer support messages
We collect this information to process orders, provide customer service, improve our website, and communicate with you.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Process returns, refunds, or exchanges
- Improve our website, products, and services
- Prevent fraud and protect our business
- Send marketing emails if you have opted in
- Comply with legal and regulatory obligations
3. Payment Information
Payments are processed securely through third-party payment providers. We do not store your full credit card information on our servers.
Your payment details may be processed by Shopify Payments, PayPal, credit card providers, or other payment processors available at checkout.
4. Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Fulfillment providers
- Email marketing platforms
- Analytics providers
- Customer support tools
- Fraud prevention services
We only share information necessary for these providers to perform their services.
We do not sell your personal information.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, remember preferences, and support advertising.
Cookies may be used for:
- Website functionality
- Cart and checkout performance
- Analytics
- Advertising and retargeting
- Personalization
You can disable cookies through your browser settings, but some parts of the website may not function properly.
6. Email Marketing
If you subscribe to our email list, we may send you promotional emails, product updates, offers, and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at contact@flowelle-underwear.com.
7. SMS Marketing
If you opt in to SMS marketing, we may send promotional text messages to the phone number you provide.
Message and data rates may apply. You can opt out at any time by following the instructions in the message.
8. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data
- Restrict or object to certain data processing
To exercise your rights, contact us at contact@flowelle-underwear.com.
9. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act and related laws.
These rights may include:
- The right to know what personal information we collect
- The right to request deletion of your personal information
- The right to correct inaccurate personal information
- The right to opt out of sale or sharing of personal information
- The right not to be discriminated against for exercising your privacy rights
We do not sell your personal information.
10. Data Retention
We retain your personal information only as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.
11. Data Security
We take reasonable measures to protect your personal information. However, no method of online transmission or electronic storage is 100% secure.
12. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
13. International Customers
If you access our website from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
15. Contact Us
For questions about this Privacy Policy, contact us at:
Elite Bridge LLC
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
Email: contact@flowelle-underwear.com